Yingkang Nursing Home is a nursing hospital under Haier Financial Holdings Platform. In order to better serve patients, Yingkang has put "the RenDanHeYi Model" into the "Provider-Patient Alignment".
About the "Provider-Patient Alignment"
The "Provider-Patient Alignment" has completely removed the pain point of traditional medical model "patients walk around the department" - in traditional hospitals, "queuing for one hour, seeing a doctor for ten minutes" has become the norm, and the initiative of medical staff needs to be improved. The "Provider-Patient Alignment" allows the hospital to deconstruct from the inside, and then reconstruct the bureaucratic hierarchy, so as to achieve decentralization. Doctors, nurses, and nursing workers are not executors in the hierarchical system, but become the entrepreneur, and patients become “users” for medical personnel to achieve their value.
Through the "ward area microenterprise" established by doctors, nurses and nursing workers on each floor, the whole Yingkang is connected in parallel process, and turns passivity into initiative to provide services for patients: in the early, middle and late stages of patients' stay, they heartedly care for the patient and enrich the spiritual life of the elderly patient through a series of special traditional Chinese medicine rehabilitation programs and cultural/ sports activities; the microenterprise also requires setting goals, including the number of falls and patient complaints, quality of diagnosis and treatment, etc., and gives patients the right to choose a ward area.
For medical staff, the "Provider-Patient Alignment" makes the goal clearer. The sharing & co-creation mechanism provided by the platform allows each medical staff to gain greater personal value while harvesting the praises of patients, which greatly promotes their enthusiasm. Under this mechanism, the entire hospital culture has been innovated, and even appears a situation of "when there are elderly people walking along the handrails, there will be nursing workers volunteer to accompany them". The problem of "old people falling down" in common nursing hospitals now is reduced to 0 in Yingkang.
The application of the RenDanHeYi Model has increased the sharing of the medical staff of Yingkang hospital by 33%, and the proportion of medicines decreased. Yingkang became the best nursing hospital in Shanghai.
Shanghai Yongci Rehabilitation Hospital is the first rehabilitation hospital in Shanghai to be established according to the three-level standard. As a platform-based hospital with comprehensive medical capabilities and critical care characteristics, Yongci follows the "Provider-Patient Alignment" model, implements full-cost accounting, and connects medical staff with the value they created for the patients through dual assessment of performance and non-performance. In addition, by simulating shareholdings, it drives its medical staff into self-driven entrepreneurs. It got the qualification for medical insurance only three months after its opening; it closely focuses on the critical care and pursues the philosophy of always taking users as the right and taking itself as the wrong; it developed from scratch, from no patient to adding the third ward area. Yongci Hospital has now entered the fast lane of development.
