Question: Common problem trouble shooting for top load washing machine

Answer:

Common problem trouble shooting for top load washing machine:

If there is a fault or the machine does not operate correctly, remove the power plug before checking the machine. Using diagnostic list below, please check if the machine requires repair. If a repair is required, please contact our customer care team, do not try to fix it by yourself.

Problem	Possible causes	What to do
The machine does not drain or drain slowly. The display shows E1	Is the drain hose blocked? Is the drain hose set too high?	Remove the blockage. Press Start/Pause button once more. The height of the drain hose should be less than 10cm.
The machine stops running. The display shows E2.	The top lid is not closed	Close the top lid. Press the Start/Pause button once more.
The machine does not spin. The display shows E3	Has the laundry been placed unevenly in the machine? Is the machine level?	Redistribute the load evenly.Press the Start/Pause button once more. Level the machine.
The display shows E4	Is the water tap closed or has the water supply been interrupted? Is the water inlet valve blocked? Is the water pressure too low?	Turn on the water tap. Press Start/Pause button once more. Clean the water inlet valve then press the Start/Pause button once more. Use after the water pressure is normal.
The display shows FA.	The water level sensor has failed	Please contact Customer Care.
The display shows FC2.	Communication failure between display board and power board.	Please contact Customer Care.
The display shows F2.	Indicates water has reached a critical level	Please contact Customer Care.
The water tap leaks	Is the water inlet hose loose?	Fasten the inlet hose